Once your payment is successfully received and verified, your order goes through two clear stages before reaching your doorstep:

Warehouse Processing (2–7 Business Days): Since our jerseys are made-to-order, this time is dedicated to strictly crafting, quality-checking, and packaging your items at our facility.

International Transit (7–14 Business Days): After dispatch, your package is shipped via international logistics from China to your destination country, where it will be cleared by customs and delivered by your local national post office.

Total Estimated Time: You can generally expect your delivery within 9 to 21 business days from the date your order is placed. A shipping confirmation email with a 100% valid tracking number will be sent to you as soon as the package leaves our warehouse!

Once your order ships from our facility (after the 2–7 business day processing window), you will automatically receive a Shipping Confirmation email containing your tracking number.

Note on tracking updates: Because this is an international shipment, your local postal website will only show detailed records after the package lands in your country and clears customs. Please allow a few days for the international transit phase to complete before tracking updates appear locally.

Please note that once your order has been shipped, we are unable to make any changes to it, including modifying the delivery address.

The easiest way to check your order status is through your email. Once your order is placed, you will receive an Order Confirmation email. Later, when your item is shipped, we will send a Shipping Confirmation email with your tracking number.

If you cannot find these emails or need an immediate update, simply reply to us or contact our customer service team with your name or order number, and we will check it for you right away!

Because we use an international specialist postal route, the tracking information works differently during the journey:

Phase 1 (Inside China & In Flight): During this initial period (2–7 business days of preparation + first few days of transit), your tracking number will show "No Record" or no updates on your local post office's website. This is completely normal as the package is still moving through our domestic logistics hubs and customs.

Phase 2 (After Landing in Your Country): As soon as the aircraft lands and your local customs clear the package, your local official post office (e.g., DHL, Royal Mail, La Poste, etc.) will scan the parcel for the first time. Only at this moment will full tracking information instantly activate on your side.

Once Phase 2 is reached, you will see detailed local sorting updates and the final delivery schedule directly on your local country's postal platform!

We sincerely apologize for any inconvenience! If your package arrived with missing items or contained the wrong product (e.g., incorrect jersey style, size, or customization), we take full responsibility and will make it right.

Please contact our customer service team immediately with the following details:

1.Your Order Number.

2.A clear photo of the shipping label on the package.

3.A clear photo of the item(s) you received.

Once our team reviews the photos, we will work with you directly to provide the best and most convenient solution (such as arranging a replacement shipment or processing a compensation/refund). We are committed to ensuring you are happy with your experience!

Yes. All missing or incorrectly shipped merchandise must be reported to our customer service team within 45 days of your order's ship date. Please inspect your items as soon as they arrive so that we can assist you within this window.

All items in your order are always packaged and shipped together in one single parcel. We do not ship items separately.

If you opened your package and found an item missing, this is unfortunately due to a rare human error during our warehouse's final packing and quality-check process. We sincerely apologize for this oversight!

Please take a photo of the package showing the shipping label and contact our support team immediately. We will review it right away and work out a perfect solution with you!

Yes, all flawed merchandise must be reported to our customer support team within 45 days of your order's ship date. Please make sure to check your items thoroughly as soon as they arrive.

Unfortunately, if we are notified of any flawed item(s) after the 45-day timeframe has expired, we will be unable to process your request.

If you receive an item with a manufacturing defect or quality flaw (e.g., severe printing errors or fabric defects), we are fully committed to making it right for you!

Please do not open a dispute immediately. Instead, contact our customer service team with:

Your Order Number.

Clear photos highlighting the specific flaw/defect.

Our Solutions:
Because international return shipping is highly complex, we do not require you to mail the item back. Once our team reviews your photos, we will work with you directly to find the most satisfying and convenient solution.
Our support team is highly flexible and will ensure we reach an agreement that you are happy with!

Before filing a claim with your local post office, please perform a thorough search around your property. More than 80% of missing packages are successfully found nearby after checking these common spots:

Check Your Property "Blind Spots": Carriers often try to shield packages from theft or bad weather. Please look carefully behind porch pillars, under bushes/plants, inside your garage (if left open), under doormats, or behind large flower pots.

Check Shared Areas: If you live in an apartment complex, condo, or gated community, please check with your building's front desk, management office, or the centralized parcel locker area.

Ask Members of Your Household & Neighbors: Check if a family member, roommate, or neighbor picked up the package on your behalf to keep it safe from rain or porch pirates without telling you yet.

Verify with the Carrier: Sometimes, a driver accidentally scans a package as "Delivered" while it is still on the truck, and it will actually arrive the next business day.

If you have completed all the checks above and it is still nowhere to be found, please proceed to contact your local post office immediately to request the exact GPS coordinates of the delivery drop-off scan.

Your shipping peace of mind is incredibly important to us, and we are here to support you every step of the way!

Please understand that once a package clears customs and lands in your destination country, full legal custody and delivery execution belong entirely to your local national postal service (such as DHL, Royal Mail, La Poste, etc.). Because we do not have direct physical access to local delivery drivers, we cannot issue direct refunds or automatic reshipments for carrier-lost packages.

How we will help you resolve this:

File a Local Claim: You will need to contact your local post office immediately with your 100% valid tracking number to file an official "Lost/Stolen Package Investigation."

Get Our Support: If the post office requires any shipping manifests, sender address verification, or dispatch documentation from the originating country to process your financial compensation, simply contact our customer service. We will gladly provide you with all necessary backend documentation to ensure your local postal payout is approved quickly!

If you are unable to locate your package, please contact us with your order number ready. A Fan Advocate will be happy to assist you.